Shipping Policy

At Size Up, we are committed to providing reliable and efficient shipping services to our customers. We partner with NZ Couriers, a trusted shipping provider in New Zealand, to ensure your orders are delivered safely and on time. Please read the following shipping policy to understand how we handle shipping and delivery of your purchases.

Shipping Destinations

We currently offer shipping services within New Zealand. Unfortunately, we do not provide international shipping at this time.

Processing Time

Once your order is placed and payment is confirmed, we strive to process and dispatch your items as quickly as possible. Our standard processing time is within 1-2 business days. However, during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience in such situations.

Shipping Methods and Delivery Time

We utilize the services of NZ Couriers to deliver your packages. The estimated delivery time depends on your location and the shipping method selected during checkout. Generally, our shipping options include:

• Local Delivery: 1-2 business days
• Rural Delivery: 2-5 business days

Please note that these delivery times are estimates and can vary depending on unforeseen circumstances such as weather conditions, public holidays, or other factors beyond our control.

Shipping Fees

Shipping fees are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed during the checkout process before you complete your purchase. We offer competitive shipping rates to ensure affordability and value for our customers.

For rural delivery addresses, higher shipping rates may apply due to additional handling and transport requirements. For more information on rural delivery rates, please refer to NZ Couriers' rural delivery guidelines at NZ Couriers.

Order Tracking

Once your order is dispatched, we will provide you with a tracking number via email or SMS. This tracking number will allow you to monitor the progress of your shipment on the NZ Couriers website or through their tracking system. You can easily track your package to stay updated on its delivery status.

Order Delivery and Signature

To ensure the safe delivery of your package, a signature may be required upon receipt. If you are unavailable at the time of delivery, NZ Couriers will leave a calling card with instructions for re-delivery or collection from a nearby depot. It is important to follow the instructions provided to ensure successful delivery of your order.

Shipping Restrictions

Some products may be subject to shipping restrictions or limitations based on size, weight, or contents. We adhere to all applicable laws and regulations regarding the shipment of restricted items. If any restrictions apply to your order, we will notify you during the checkout process.

Please note that we are not responsible for any additional customs duties, taxes, or fees that may be imposed by your country's customs authorities for international shipments.

Change of Shipping Address

If you need to make changes to your shipping address after placing an order, please contact our customer support team as soon as possible at info@sizeup.co.nz. We will do our best to accommodate your request, but please note that changes to the shipping address may cause delays in delivery.

Shipping Inquiries and Support

If you have any questions, concerns, or require assistance regarding your shipment, please contact our customer support team at info@sizeup.co.nz. We are here to help and will respond to your inquiries promptly.