We accept PayPal, Afterpay, Visa, Apple Pay, Google Pay, Mastercard.

While we currently do not offer overseas shipping, we are actively working on expanding our services to reach customers worldwide. Rest assured, we value our international customers and are committed to finding solutions to meet their needs in the near future.

At Size Up, we aim to get your orders to you as swiftly as possible. Our standard delivery times within New Zealand typically range from 2-3 working days. However, please keep in mind that delivery times may vary based on the following factors:

1. Location: The delivery timeframe may differ depending on your specific location within New Zealand.
2. Unforeseen Circumstances: While we strive for efficiency, external factors such as weather conditions or other unforeseen circumstances may occasionally impact delivery times.

We understand the importance of timely deliveries and work diligently to ensure prompt shipping and delivery. Rest assured, our team is committed to providing a positive shopping experience, and we will keep you informed of any potential delays.

If you have any questions regarding the status of your order or need further assistance, don't hesitate to reach out to us at info@sizeup.co.nz. We value your business, and it is our priority to make sure you receive your order in a timely manner.

We want you to be completely satisfied with your purchase. If for any reason you wish to return or exchange an item, please follow these guidelines:

• You have up to 14 days from the date of delivery to initiate a return or exchange.
• The item must be in its original condition, unworn, and with all labels and tags intact.
• Please ensure the item is securely packaged to prevent damage during transit.

For more detailed instructions on how to process a return or exchange, please refer to our Returns & Exchanges page. If you have any questions or need further assistance, don't hesitate to contact our friendly customer support team. Your satisfaction is our top priority!

Tracking your order is easy! Once your order is confirmed and booked for shipping (within 1 business day), we will send you a shipping confirmation email. This email will include your tracking number, provided by our shipping partner NZ Couriers.

To track your order, simply use the tracking number provided in the email on the NZ Couriers website or their tracking platform. You'll be able to monitor your package's status and estimated delivery time.

If you have any questions or need further assistance with tracking your order, feel free to reach out to our dedicated customer support team. We're here to help ensure your order arrives safely and promptly!

We understand that circumstances may change, and you may need to cancel or modify your order. Here's what you need to know:

1. Cancellation: You can cancel your order at any time between the moment of placing the order and before the physical shipping of the product. If you decide to cancel during this period, please contact us immediately at info@sizeup.co.nz with your order details, and we will process the cancellation promptly.
2. Order Modification: If you need to modify your order (e.g., changing the size, color, or quantity of an item), we recommend reaching out to our customer support team as soon as possible. While we'll do our best to accommodate your request, please note that order modifications may not be possible if the item has already been shipped.
3. Shipped Items: Once the item has been shipped to its destination, any cancellation or modification becomes subject to our standard return/exchange policy. If you wish to proceed with cancellation, it will be your responsibility to ship the item(s) back to Size Up Store.
   
   For cancellation or order modification requests, please email us at info@sizeup.co.nz, and our dedicated team will assist you promptly. We value your satisfaction and aim to provide a smooth and convenient shopping experience.

We understand how frustrating it can be to purchase an item only to find out that its price has dropped during a sale or promotion. While we don't have the infrastructure to offer automatic partial refunds, we are committed to providing the best customer experience possible.

If you find yourself in this situation, don't worry! We handle such cases on a case-by-case basis. Here's what you can do:

1. Contact Us: Reach out to us at info@sizeup.co.nz and provide your order number along with the details of the price drop.
2. Review and Solutions: Our team will review your request and seek appropriate solutions for a partial refund. While we can't guarantee immediate refunds, we will do our best to accommodate your request and find a fair resolution.
   
   At Size Up, we strive to ensure our customers are satisfied with their purchases. Your feedback is important to us, and we want to make sure you feel valued and appreciated as a customer. Feel free to contact us with any concerns, and we'll be happy to assist you in the best way we can.

At Size Up, we are continuously growing and expanding our offerings. While we currently do not offer wholesale or bulk ordering options, it is a part of our future plans to support New Zealand Retail with Turkish brands.

Our journey includes measuring the demand for Turkish brands in New Zealand. As we gather valuable insights and grow our network of suppliers, we aim to enable wholesale services to New Zealand Retail in the near future.

To stay updated on our latest developments and wholesale offerings, we encourage you to subscribe to our newsletter or follow us on social media. We appreciate your interest in our products, and we look forward to serving you better with expanded options for wholesale and bulk ordering. If you have any questions or specific inquiries, please don't hesitate to contact us at info@sizeup.co.nz.

At Size Up, we take great care in ensuring your order is delivered safely. However, in the unfortunate event that your package is lost or damaged during shipping, we have a clear process to assist you:

1. Damaged Package (Item Intact):
   If your package arrives visibly damaged but the item inside is still intact, please lodge a query directly with our shipping provider. They will investigate the issue and work to resolve it promptly.
2. Damaged Package (Item Damaged):
   If your package arrives with the item inside damaged, we apologize for the inconvenience. In such cases, please submit a refund/return request to info@sizeup.co.nz. To expedite the process, kindly include photo or video evidence of the damages. This will help us approve your refund and enable us to launch a direct query with the shipping provider.

Rest assured, we value your satisfaction and will do our best to resolve the issue as quickly as possible. Our customer support team is always ready to assist you, so feel free to reach out if you have any questions or concerns regarding lost or damaged packages.